How Archer Took On Incident Response at a Major Airline
A Fortune 500 airline deployed Archer, our flagship SRE digital worker, into their own infrastructure to take the front line on incidents, around the clock.
The challenge
At airline scale, an incident isn't a dashboard problem, it's a delayed flight, a stranded crew, a revenue hit. The reliability team was carrying a load that didn't scale:
- Thousands of services where downtime hits flight operations, not just dashboards.
- On-call fatigue burning out the most experienced engineers.
- MTTR creeping up as the platform grew more complex.
- Incident knowledge walking out the door when senior engineers left.
Built for Their Stack, Run in Their Walls
Deployed in their environment
Archer runs inside the airline's own infrastructure with full data sovereignty. No operational data leaves their walls.
Wired into the existing stack
Scoped, least-privilege integrations into their observability, paging, and runbook systems, no rip-and-replace.
Phased from supervised to autonomous
Archer started supervised, earning autonomy incident by incident as it proved its judgment against the team's.
Under the hood
Archer combines a knowledge graph of the airline's systems and past incidents with reflection loops that critique each proposed action before it executes, and scoped tool integrations that let it actually resolve, not just alert. When an incident needs human judgment, Archer escalates with the full context already assembled, so the engineer who picks up starts at minute ten, not minute zero.
The result: the same senior engineers now spend their time on the hard, interesting failures, while Archer carries the repetitive front line, every hour of every day.
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